Rad Parents [ABN: 19113738922] complies with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information. It also complies with the Health Records Act 2001 VIC and the applicable Health Privacy Principles in the Health Records Act when handling personal information in the category of health information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Rad Parents takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Data Collection Practices
Rad Parents collects personal information for the primary purpose of providing you with an effective counselling and parent support service. As part of this service, we may also need to collect other contact information that is required to schedule and amend appointments. Rad Parents may collect information via Consent Forms or other forms you complete, via our online booking system or other administration processes, or through our website www.radparents.com.au.
The kind of personal and health information that Rad Parents may collect will depend on who you are (e.g., a client or third-party service provider) and the nature of your connection with Rad Parents. This information may include things like:
• Your full name
• Address
• Email address
• Date of birth
• Billing information
• General appointment information and other personal information.
It is important that you are aware that failure to provide Rad Parents with all the information requested, means that Rad Parents may not be able to deliver the counselling services or course that you have requested.
We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This includes marketing. You may unsubscribe from our mailing/marketing lists at any time by clicking the relevant email links, or contacting us in writing.
Rad Parents collects personal information in the following ways:
• Information you provide when you make an inquiry, book an appointment, download a resource, email or phone the practice, engage with the practice on social media, complete documentation, request a letter or report during a session, complete an assessment or make an online booking.
• From third party service providers – if you are referred through an EAP / doctor / or other third party, they usually provide us with your contact information and other information relevant to the referral.
• When we receive enquiries through www.radparents.com.au and when the website is otherwise accessed or used.
Consent
You consent to Rad Parents collecting, using and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website / phone / email / SMS / social media contact or other and/or by completing a consent form, you provide Rad Parents with consent to collect, use and disclose your personal and health information for the purpose covered in this privacy policy.
Information and Use
In the course of providing you with services, Rad Parents may use the information that you have provided - including personal and health information - in order to provide you with counselling services, course materials, send you an electronic newsletter, respond to feedback and complaints, correspond with you and if required, enforce our client consent form / payment arrangement form.
Quality and Security of Data Collected
Rad Parents takes reasonable steps to protect personal information collected and secure it from misuse, loss and interference and from unauthorised access and modification. Rad Parents endeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used or disclosed.
We use Halaxy as our online booking and practice management system. You can read their data security information at https://www.halaxy.com/article/security.
To ensure your information is accurate, please notify Rad Parents You can do this by emailing contact@radparents.com.au.
Health Information Collected
Rad Parents complies with the Health Privacy Principles and the ethical guidelines of the Australian Counselling Association in the collection, use and disclosure of all health information and to ensure that it is kept confidential.
Rad Parents may collect your health information when you attend an appointment and/or at any other time while providing counselling services.
Your information may be collected for, but is not limited to, the following reasons:
• As it is required for the provision of counselling and other support services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries.
• Only as essential for the provision of counselling and coaching services, or as otherwise in accordance with your consent, or as may be required by law.
• Only from you (or from someone authorised by you with your written consent)
• in accordance with the code of ethics set out by the Australian Counselling Association.
• With accuracy, on the basis that you may at any time request a copy of the health information that Rad Parents has collected by emailing us at contact@radparents.com.au (subject always to applicable law). Where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Access, Updates and Complaints
Rad Parents will provide you with access to your personal and health information that has been collected, subject to any legal exceptions, at your written request. Please also let us know if you have any concerns, questions, or complaints so that we can address them promptly for you, by sending an email to contact@radparents.com.au. Where are our records are found to be inaccurate, Rad Parents will promptly correct any inaccuracies on the grounds of updated information that you provide.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Disclosure
Rad Parents discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised or required to do so by any relevant Federal or State or Territory law.
Changes to this Privacy Policy
From time to time, Rad Parents may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on www.radparents.com.au. By continuing to use the Rad Parents website and/or the counselling service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling services or courses.
Contact Us
If you have any questions about this privacy policy please contact Rad Parents at contact@radparents.com.au.
